The Three Ds of the Insurance Industry - Delay, Deny, Defend
Insurance Surprises - CNN 360 Report (February 7, 2007)
Florida Suspends Allstate - Miami Herald (January 16, 2008)
From "Good Hands" to Boxing Gloves - How Allstate Changed Casualty Insurance in America The Definitive Guide to Handling Allstate Claims - Book by David Berardinelli, JD and Michael Freeman, Ph.D., D.C., MPH
Louisiana Attorney General files anti trust lawsuit against Allstate, State Farm, McKinsey and others (11/07/2007)
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